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Voice
M/F		 Message
ID		 Play   Message
         
M CVM6_1   We’re glad to say that, despite the challenges posed by coronavirus, we're fully operational and ready to help you.
F CVF6_1  
M CVM6_2   The wellbeing of our staff and customers is our primary concern, so we may have to adjust our normal working practices in line with the latest advice on combating coronavirus. Thanks for understanding.
F CVF6_2  
M CVM6_3   You'll be glad to know we've set the necessary processes and technology in place to allow our business to continue to serve you. Even though many of our staff are working remotely, we're open and ready to help.
F CVF6_3  
M CVM6_4   Despite coronavirus, we're still open and providing our usual services. It might take a little longer than usual to get to you, but if you hold on, we will be with you as quickly as we can.
F CVF6_4  
M CVM6_5   To help our communities through the coronavirus, we've offered extra leave to any of our staff who have previous medical experience, so they can help our amazing NHS and other services look after those most at risk. We'd like to offer our gratitude to everyone who's going the extra mile to help.
F CVF6_5  
M CVM6_6   We're shorter-staffed than usual today due to the coronavirus, so it's taking longer to get to your call. If using our online services is an option for you, you might find that's a bit faster, otherwise, do continue to hold and we'll be with you as soon as possible.
F CVF6_6  
M CVM6_7   We’re pleased to still be open and available to help, even if coronavirus means it's not quite 'Business as Usual". We'll be posting regular updates and lots of information on our website, so while you're waiting, why not take a look. 
F CVF6_7  
M CVM1_1   We’re sorry, it’s taking us a little longer to get to your call as we have staff off due to illness. But if you’d prefer not to wait our website FAQ page could help. Or hold the line and our team will be with you as soon as possible.
F CVF1_1  
M CVM1_2   We’re sorry but our contact centre is closed today as we’re following government guidelines regarding the coronavirus. In the meantime, why not visit our website FAQ page for more help and advice.    
F CVF1_2  
M CVM1_3   We’re very sorry but our contact centre is currently offline to help prevent the further spread of coronavirus. We’ll post on our website when we’ll be back up and running. Thank you for your understanding. 
F CVF1_3  
M CVM1_4   We’re very sorry but our website and telephony services are offline for the foreseeable future as we’re following advice to help prevent the further spread of coronavirus. We’ll be back up and running as soon as we can, so please check back regularly for any updates. Thank you for your understanding.
F CVF1_4  
M CVM2_1   We’re sorry, it’s taking us a little longer to get to your call due to reduced resources. But if you’d prefer not to wait our website FAQ page could help. Or hold the line and our team will be with you as soon as possible.
F CVF2_1  
M CVM2_2   We’re sorry but our contact centre is currently closed due to unforeseen circumstances. In the meantime, why not visit our website FAQ page for more help and advice.
F CVF2_2  
M CVM2_3   We’re very sorry but our contact centre is offline for the foreseeable future. We will post on our website when we’re back up and running. Thank you for your understanding.
F CVF2_3  
M CVM2_4   We’re very sorry but our website and telephony services will be offline for the foreseeable future. We’re working hard to get back up and running. Please check back regularly for any updates. Thank you for your understanding. 
F CVF2_4  
M CVM3_1   We’re sorry, our lines are pretty busy today due to reduced resources. But if you’d rather not to wait our website is full of helpful information... Or hold the line and we’ll be with you as soon as possible.
F CVF3_1  
M CVM3_2   We’re sorry but our contact centre is currently closed due to unforeseen circumstances. In the meantime, why not visit our website FAQ page for more help and advice.
F CVF3_2  
M CVM3_3   We’re very sorry but our contact centre is offline for the foreseeable future. We will post on our website when we’re back up and running. Thank you for your understanding.
F CVF3_3  
M CVM3_4   We’re sorry but our contact centre is currently closed due to unforeseen circumstances. In the meantime, why not visit our website FAQ page for more help and advice. 
F CVF3_4  
M CVM4_1   We’re sorry, it’s taking us a little longer to get to your call as we have a reduced staff due to illness. If you’d prefer not to wait our website is full of help and advice. Or hold the line and we’ll be with you soon.
F CVF4_1  
M CVM4_2   We’re sorry but our office is closed today as we’re following government guidelines regarding the coronavirus. In the meantime, why not visit our website for more help and advice.
F CVF4_2  
M CVM4_3   We’re very sorry but our office is currently closed to help prevent the further spread of coronavirus. We’ll post on our website when we’ll be back up and running. Thank you for your understanding.
F CVF4_3  
M CVM4_4   We’re very sorry but our website and offices will be offline for the foreseeable future as we’re following advice to help prevent the further spread of coronavirus. We’ll be back up and running as soon as we can, so please check back regularly for any updates. Thank you for your understanding
F CVF4_4  
M CVM5_1   As our staff perform home visits, we just want to let you know we’re following all government and public health advice regarding the coronavirus. If you’d like to know more about how we can all help, please visit the gov.uk or NHS.uk websites.
F CVF5_1  
M CVM5_2   We’re doing our bit to help our customers and staff minimise the spread of coronavirus, so some members of our team aren’t in today, and that might mean you’ll be waiting a little longer than usual. Thanks for your patience.
F CVF5_2  
M CVM5_3   We’re pleased to confirm that our contact centre has re-opened, but due to high demand, it might take longer than we’d like to get to your call. Thanks for your patience, we’ll be with you as quickly as possible.
F CVF5_3  
M CVM5_4   We take the health of our staff and customers seriously... So we’d like to reassure you that we're following all the public health guidelines for coronavirus. 
F CVF5_4  
M CVM5_5    In line with public health advice regarding coronavirus, our contact centre is currently closed. Our online services are still available and there are lots of answers to questions on our FAQ page. We apologise for any inconvenience. 
F CVF5_5  






         
    Messages for Clubs    
         
Voice
M/F		 Message
ID		 Play   Message
M CVM7_1   In line with government guidelines on coronavirus, the club is now closed for the foreseeable future. But we’ll be using the time to plan some faBTSstic new events so we can come back fresher than ever. Keep an eye on our website for details.
F CVF7_1  
M CVM7_2   We know nights out just won’t be the same without us, so we’re sorry to say we’ve closed temporarily due to the current coronavirus advice.
F CVF7_2  
M CVM7_3   We’re doing our bit to make sure our customers stay safe during the coronavirus… So the club is currently closed.
F CVF7_3  
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    Messages for Pubs    
         
Voice
M/F		 Message
ID		 Play   Message
M CVM8_1   Following the most recent government advice on coronavirus, the pub is now closed for the foreseeable future. We’ll reopen as soon as we’re advised it’s right to do so.
F CVF8_1  
M CVM8_2   We’ve had to temporarily close due to the current coronavirus guidelines, but we’re looking forward to welcoming back our regulars and meeting new friends by re-opening as soon as we can.
F CVF8_2  
M CVM8_3   Coronavirus means pubs have had to close their doors and we’re doing that too, to help our local community through the current situation. Thanks for understanding.
F CVF8_3  
M CVM8_4   Our pub has always been at the heart of our community, so it’s with that in mind that we’ve followed the government’s instructions to temporarily close, to help protect all of us, until we’re through the worst of the coronavirus.
F CVF8_4  
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    Messages for Restaurants    
         
Voice
M/F		 Message
ID		 Play   Message
M CVM9_1   Government coronavirus guidelines have closed our restaurant, but we’re still doing take-away and will be open for orders at our usual times.
F CVF9_1  
M CVM9_2   We’re still open for take-away, despite the coronavirus. It’s only our dining area that’s closed. So please hold and we’ll be happy to take your order.  
F CVF9_2  
M CVM9_3   Due to coronavirus, we’re taking orders for collection from our premises, but we can’t currently deliver. Sorry for any inconvenience.
F CVF9_3  
M CVM9_4   While coronavirus may have closed other restaurants, we’re still open for take-away orders, so please call back during our opening times, and we’ll be happy to serve you.
F CVF9_4  
M CVM9_5   To help our community through the coronavirus we’re following government guidelines and this means our restaurant is temporarily closed. We look forward to re-opening at the earliest opportunity and welcoming our customers back through our doors.
F CVF9_5  
M CVM9_6   In line with health advice on coronavirus, our take-away service is still open. You can find our complete menu on our website.
F CVF9_6  
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    Messages for Schools    
         
Voice
M/F		 Message
ID		 Play   Message
M CVM10_1   In line with government advice on the coronavirus, the school is now closed for the foreseeable future. We will contact parents with information about distance learning opportunities and online lessons. Please check your email regularly for updates.
F CVF10_1  
M CVM10_2   The school is currently closed due to the coronavirus outbreak. We’re running a limited service for children of keyworkers. If you believe you fall into this category and have not yet done so, please email us, or hold the line and we’ll be with you as soon as we can.
F CVF10_2  
M CVM10_3   Due to the current advice on coronavirus, the school is closed. We understand this is a challenging time and thank you for your patience. Regular updates will be sent to parents and posted on our website and social media.
F CVF10_3  
M CVM10_4   The school is currently closed to help minimise the spread of coronavirus. We understand this is a difficult time for students and parents. We will be posting regular updates on services and resources on our website to help our school community.
F CVF10_4  
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