0800 021 0777

[email protected]

Contact Us

The best way to get support is by visiting our Support Portal by visting https://help.bespoketelephonysolutions.co.uk

To access your Telephony Portal to change extension settings and diverts. Please visit

https://portal.bespoketelephonysolutions.com

Address:
Bespoke Telephony Solutions Ltd
Woodland Lodge
Dunston Business Village
Stafford Road
Dunston
Staffordshire
ST18 9AB

Telephone: 0800 021 0777

Alternative Number: 01785 450000

Email / Ticket Support: [email protected]

Support Hours:

Standard: Monday – Friday: 09:00 – 17:00 (Email/Ticket and Telephone Support)

Out of Hours Support: Best Effort 24/7/364 Tickets and Email Only

Gold Extended Support: 24/7/364 Telephone and Elevated Email/ Ticket Support

Tickets and Emails are responded to within 5 working hours during Standard Support Hours for all General and Urgent Enquiries.

Tickets and Emails during Gold Extended Hours / Out of Hours Support are evaluated and actioned according to priority

Support: helpde[email protected]

Complaints: We aim to resolve via our Support Line on 0800 021 0777 or Via email: [email protected]

If you are unhappy with the Response, You can send a letter to:

Complaints Resolution
Bespoke Telephony Solutions Ltd
Woodland Lodge
Dunston Business Village
Stafford Road
Dunston
Staffordshire
ST18 9AB

Should you be unable to resolve your issues within a Timely Fashion. You can also contact the following agencies.
Ofcom:
Contact Centre
Riverside House
2a Southwark Bridge Road
London
SE1 9HA
Tel: 020 7981 3000 / 0845 456 3000
www.ofcom.org.uk

Citizens Advice
www.citizensadvice.org.uk

Trading Standards
www.tradingstandards.gov.uk

Coronavirus

This rapidly evolving coronavirus (COVID-19) has imposed an unsettling, fluid situation upon our community and its businesses. While the team here still aims to maintain a “business as usual” approach, we are making a number of significant changes to our operations to account for a situation that is far from normal. Our staff are currently working from home and Critical Jobs are currently being Prioritised.